FAQs

One Health Labs has nationwide locations. Find a One Health Labs location in your area.

One Health Labs is open 7-days a week. Hours vary at each One Health Labs location. Learn more about the One Health Labs location near you here.

Additionally, One Health Labs can be on-site for collection windows at any time of day as long as that is established with your One Health Labs Coordinator. Additional rates may apply for late nights and early mornings.

Prior to testing, One Health Labs will provide you with a link to our release forms, which all patients are required to complete prior to getting tested. Once that has been completed, they will be provided with a custom QR code that should be saved and brought with them to their appointment.

For on-site COVID-19 testing, patients should report to agreed upon One Health Labs location at the date and time of their scheduled test window.

Upon arrival, patients will be asked for their QR code to be scanned. One Health Labs will provide each patient with a QR Code label and direct them to a tent for sample collection.

After sample collection, patients can exit the tent and proceed to a handwashing or hand sanitizing station.

One Health Labs can set up onsite testing within 2-3 weeks, depending on the size of the production or workplace as well as the location.

Email us for more information.

Anything outside a 30-mile radius of the city center, production/clients are responsible for covering the cost of mileage reimbursements.

Yes, most regions do have a facility to which clients can send their patients. Contact your One Health Labs location for more information.

One Health Labs registers people for testing using our Production SharePoint system. The Production Testing Coordinators are responsible to enter all the following information for each patient:

  • Full legal name
  • Date of birth
  • Sex
  • Contact information
  • Date and time of testing for each patient
  • Label the tab on the spreadsheet with the testing date

All of this information should be entered before 8PM the day before testing occurs. Once the SharePoint has been filled out with all patient data, the Production Testing Coordinator should email their OHL Coordinator or designated representative to let them know that all information has been entered so that we may add these people to our database.

We do not currently partner with any insurance plans. An invoice will be sent to you directly and can be paid via credit or debit card. You will be provided with a receipt via email following payment.

All billing for Productions are typically sent at the end of each calendar month. Payments can be remitted via ACH, credit card, or check. Payments can be made via check. Checks should be mailed to:

One Health Labs
ATTN: Accounts Receivable
401 N. Broad St. Suite 222
Philadelphia, PA 19108

One Health Labs offers both molecular PCR tests and antigen (aka rapid) tests. Since PCR tests are considered the gold standard, that is our preferred method of testing, however rapid tests can be performed upon request.

One Health Labs uses the portable Biomeme Franklin™ device which allows us to run our tests on the go and offer the lowest turnaround time.

On May 13, 2020, our SARS-COV-2 test received Emergency Use Authorization (EUA) from the FDA.

Our test is a qualitative assay and per our EUA the only results we can report are the qualitative results like: Positive, Negative, or Not Detected.

One Health Labs guarantees results within 24 hours of sample collection, but we can provide results in as few as 2 hours upon request.

We are currently utilizing a SharePoint system through which we can communicate attendance and results with Production. We also send out password-protected results to each individual using our proprietary software, and have the ability to send a compressed folder containing PDFs of all patients’ results to the Health & Safety team if requested.

Patients will receive password-protected results sent to them directly via our auto-emailing software. Instructions for opening these results will be contained within the email itself. Results will be sent via no-reply@onehealthlabs.com.

If a patient is having difficulty receiving their results, we advise them to check their Junk and/or Spam folders. If they are still unable to locate these results, we encourage patients to email hello@onehealthlabs.com and include their full legal first name, last name, date of birth, date of testing, and the studio/production they were testing with, if relevant.

If a patient has received their results but cannot open them, we advise them to ensure that they are entering the password correctly (MMDDYYYY of date of birth, e.g. 01011900 for a birth date of 1/1/1900). If this step is being followed appropriately and they are still unable to open their results, we encourage them to reach out to hello@onehealthlabs.com for assistance. Additionally, we recommend that they reach out to the Testing Coordinator for their Production to ensure that the Production has the correct DOB listed for them.

Antigen tests are not as accurate as PCR tests, so it is common to get mixed results. It’s always best to follow up with PCR after receiving a positive antigen result.

Yes, our test reports are acceptable to use for travel provided that the state or country you are traveling to does not stipulate that it will only accept reports from certain vendors. We do advise that anyone using our reports for travel purposes should research the requirements for travel for their destination prior to their travel date.

Learn more about pre-travel screening here.

We do not currently store vaccination information. If this service is required, contact your One Health Labs Coordinator and arrangements could be made.

OHL is committed to gathering, processing, maintaining, and disclosing PHI only in a manner that is fully in compliance with all applicable local, state and federal laws and regulations seeking to protect patient confidentiality. OHL is and shall be in compliance with all applicable federal, state and local laws and regulations regarding the use and disclosure of PHI.

Please refer to our full Privacy Policy information.

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